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FAQs | Go To Perfection Frequently Asked Questions

How do I update my cart in order?

Prior to Checkout
Update Quantity

Mobile 📱:  If you haven't clicked checkout yet, scroll up on top of the page click the cart icon which is always visible in the upper right corner of the page or simply go here.

If you are already on the checkout page, scroll down on your mobile phone and click '<Return to Cart'.

Desktop 💻: If you haven't clicked checkout yet, scroll up on top of the page click the 'Cart' cart icon which is always visible in the upper right corner of the page or simply go here.

If you are already on the checkout page, scroll up and click 'Cart' on the upper left side of the page.

All added items will be visible. Update the number in the 'Qty' box to change the number of your product order.

Delete a product

Follow same steps above on how to go to your cart. On the cart page, look for theRing to Perfection Cart Delete Buttonbutton. Click it to delete an item.

After Checkout

If you are already on the checkout page (customer information, shipping method, and payment method) but you notice incorrect quantity or incorrect product on the quick summary on the right side of the page, you can simply click 'Cart' visible on the upper left side of the page to modify your order. Then, follow the same steps above on how to update the quantity or delete a product.

How do I apply my discount code?

Mobile Checkout Page 📱

Desktop Checkout Page 💻

How do I convert the price from USD to local currency?

Desktop Checkout Page 💻

Where is my order?

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders have items that we craft-to-order which will extend the shipping times. We promise to ship all orders as quickly as possible and if any order or item will take more than 2-4 days to ship we will contact you to let you know the updated production time.

I have received certain items, but not all items from my order?

We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible with 1800+ products and 3 warehouse locations. Rest assured, you will get all your items.

Why isn't my tracking number working?

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping can take anywhere from 1 to 4 weeks depending on which country you are shipping too, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

The Tracking Number says delivered, but I haven't received my order.

All domestic delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at +1888-542-5807 to locate your package at your local post office.

Where is your store based?

Montreal, Canada.

How do discount codes work?

Only ONE discount can be applied on our Checkout page. You can add your discount code only after you click on Checkout while in your Cart. 

How do I order wholesale? 

Please contact us before ordering for a wholesale discount. We will respond to all emails within 48 hours. We offer 35% off every product + free USPS Priority Mail shipping on all wholesale orders.

Let us know which items you would like and how many of each item. We need to know this first to make sure we have enough of each item in stock. If we can accommodate your order, we will then email you back with your personal wholesale discount code.

MINIMUM WHOLESALE ORDER AMOUNT IS $350.

We also offer bulk discounts if you buy for your group of friends or family, for orders between 8-20+ items of the same product. Just reach out to our support team to find out what we can do for you!

What is the store's cancellation policy?

For all other order cancellations, please contact us immediately via our contact page. We will respond to all emails within 24 hours. Once the order request has been processed by our warehouse (generally within a couple hours) or manufacturers (generally within a 1 day), your order cannot be canceled.

How long will it take to receive my order?

Since some of our pieces are handmade-to-order, like our custom made bracelets, processing time will vary greatly between products. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out. 

Current Production Time: 2-5 days

DELIVERY TIMES

Shipping from our USA Facility 2-4 Business Days
Shipping from our Manufacturers 5-15 Business Days


International Customers

Shipping from our USA Facility 5-20 Business Days
Shipping from our Manufacturers 7-28 Business Days

 ** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

What's your return and exchange policy?

ALL SALE ITEMS ARE FINAL SALE.

We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer's duty to measure on their end before purchasing.

We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.

Customers are responsible for ALL shipping costs when returning. Item total is refunded minus a restocking fee of $5. Find more information on our return & exchange section. Our customer service team is always here to help you with your concerns. Send us an email at  support@gotoperfection.com and we will get back to you within 24 hours. 

How do I take care of my new items?

  1. Apply lotion, cosmetics, hairspray, and perfume before dressing in our jewelry
  2. When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration. 
  3. Never wear jewelry when doing physical work such as housekeeping, gardening or exercise. 
  4. Never expose jewelry to household cleaning products. 
  5. Never expose jewelry to chlorine swimming pools or hot tubs.

For more extensive guidelines on how to take care of your King Bracelet products, please refer to our How to Take Care of our Jewelry Guide.

Still got a question? Contact our support team via Contact Us